B03M W0RK for hosting and websites

Less support, more calm

Run a hosting company or build websites? Then you know: you've answered most questions a hundred times already. Mail settings, domains, a lost password. W0RK puts those questions in one place, and the answer in a card. We know what that's like: B03M comes from the same corner, because David runs a hosting company himself.

An ordinary Monday

You host websites and mail for small businesses, and now and then you build a site.

08:30. The daily mail tells you how much is waiting: twelve messages, six in Rapid Reply.

08:35. In Messages the real questions are in Open. System notifications and newsletters are in Transactional, the spam in Spam, with whether SPF, DKIM and DMARC checked out.

08:40. Three clients ask how to set up their mail on a new phone. Your card with the server settings is in your knowledge base, so there's a draft ready, with the card attached. One client puts it as "mail doesn't work on my iPhone", and B03M still finds the card: search goes by meaning.

09:15. Someone asks if you can move a site from another provider. That's not in there. No draft: you write this one yourself, and afterwards you put it in a card.

11:00. You park a question about an invoice for your colleague, with a reason. They pick it up with one click. On the board is the new site that has to go live this week.

Time back, a worked example

Say: the same five questions every day (setting up mail, renewing a domain, lost password), and 3 minutes per answer. That's a quarter of an hour a day. With about 22 working days that's 330 minutes: about 5 to 6 hours a month. Charge €75 an hour, and that's 5.5 hours x €75 = well over €400 a month. W0RK costs €150 a month. If a draft from your knowledge base takes over most of that typing, W0RK has paid for itself.

A worked example, not a promise. How much time you get back depends on your questions and on what's in your knowledge base.

What helps

• The knowledge base: settings, ways of working and agreements in cards, with every version kept. A manual as a file can go along as an attachment.
• Messages: an owner per message, parking with a reason, and search through the whole history.
• Rapid Reply: drafts only from your own knowledge, with the cards it's based on.
• Your team: owner, admin, colleague or guest, set per section.
• SM1TH: connect your own AI tool, like Claude Code. New knowledge comes in as a suggestion, never as a change.

What it doesn't do

• Send nothing without you. No automatic replies, not after an hour, not in bulk.
• Make up an answer when your knowledge base says nothing about it.
• Make quotes or invoices.
• Channels other than mail, WordPress, WooCommerce and MailBlue. WhatsApp or Instagram aren't in there.
• A ticket system with a client portal. Your client just mails, and you answer from your own mail server.

What it costs

€150 a month, or €1,500 a year (two months free). VAT excluded. The first 30 days are free from the moment you open your invite link, and B03M FAM for home comes with it. All prices.

More about everything inside on the W0RK page and in the docs. A question? Mail us.