B03M W0RK for coaches and trainers

More time for your client

As a coach or trainer you're mostly busy with people. But in between come the questions: how a programme works, what it costs, whether an appointment can move. You like answering personally, just not twenty times the same thing. W0RK puts those questions in one place, and your answer in a card.

An ordinary Wednesday

You guide people through career programmes, and you write a blog.

08:15. The daily mail tells you how much is waiting: six messages, three in Rapid Reply, one suggestion for your knowledge base.

08:20. Messages has your mail and the comments on your blog together. Under a post, a reader asks how a first conversation goes. That's in your knowledge base, so there's a draft ready. After Approve and Send, your answer sits under their comment on your site.

08:30. Two people ask what a programme costs. The draft names your card with the offer, in your tone: casual, not formal, and short. That's in your Voice cards.

12:30. Someone writes a long mail about a tricky situation at work. That doesn't get a draft, and it won't. You answer that one yourself, with care.

17:00. You've polished the same thing three times in drafts about cancelling. B03M suggests updating the card. A suggestion, not a change.

Time back, a worked example

Say: the same five questions every day (what does it cost, how does a programme work, can I reschedule), and 3 minutes per answer. That's a quarter of an hour a day. With about 22 working days that's 330 minutes: about 5 to 6 hours a month. Charge €75 an hour, and that's 5.5 hours x €75 = well over €400 a month. W0RK costs €150 a month. If a draft from your knowledge base takes over most of that typing, W0RK has paid for itself.

A worked example, not a promise. How much time you get back depends on your questions and on what's in your knowledge base.

What helps

• The knowledge base: your offer, your way of working and what you stand for, in cards. Search goes by meaning.
• Your voice: so a draft sounds like you.
• WordPress: comments on your blog come into Messages, and your answer goes back to your site.
• MailBlue: newsletter signups on the client card. This integration is still in development.
• Clients: all conversations with someone together, the old ones too.

What it doesn't do

• Send nothing without you. No automatic replies, not after an hour, not in bulk.
• Make up an answer when your knowledge base says nothing about it.
• Make quotes or invoices.
• Channels other than mail, WordPress, WooCommerce and MailBlue. WhatsApp or Instagram aren't in there.
• An appointment planner. You plan client appointments wherever you do that now.

What it costs

€150 a month, or €1,500 a year (two months free). VAT excluded. The first 30 days are free from the moment you open your invite link, and B03M FAM for home comes with it. All prices.

More about everything inside on the W0RK page and in the docs. A question? Mail us.